Modern telecommunications at the forefront of Industry 4.0 – the impact of changes in the structure and consumption of services on IT projects and operations of the Ecosystem of the Telecom operator’s client

Smirnov Sergey Pavlovich

The article considers the problem of changing the demand and consumption structure of telecommunications services. The main factors that influence changes in the consumer's mindset and the structure of consumption of telecommunications services described in the literature are listed. Elements of the Industry 4.0 concept, their implementation by means of modern telecommunications, as well as additional factors that affect the infrastructure of the telecommunications environment from Industry 4.0 are considered. The main elements that make it possible to realize the customer's needs and customize (individualize) the product to meet their personal expectations are considered. The influence of these factors on the implementation of IT-projects on the implementation of changes or the introduction of new telecommunications and non-telecommunications products is considered. Using the system engineering method, key poorly formalized elements of project management and operation of the results of their implementation, which require special skills from the staff and special attention of the project Manager or product Manager, is identified. The task of developing multi-criteria analysis algorithms for automatic calculation of parameters of project management elements or functioning of components of the communication enterprise ecosystem that were previously calculated manually or evaluated based on expert opinions is formulated.

Keywords:telecommunications services, modern telecommunications, multi-criteria analysis, optimization algorithm, industry 4.0.